The part of the work related to sales is already successfully serviced so CRM is needed for control only.
What did we do?
We gathered information about the working process from the owners and managers of the company, offered the solutions, agreed on them and started working.
The main requirements were:
· The taskbook
· The newsfeed
· The possibility to manage a project on the shops opening
· To simplify the work for HR
To save the budget we decided to create accounts for the shops instead of creating them for every employee. For example, if a shop had 4-6 employees in it and every employee had an account, the number of employees would exceed the capacity of the standard fare and service cost would increase twice.
We prepared the projects on opening new shops
We correctly created the organizational structure with the access rights
We created company’s tasks templates
As sales are operated by another service, we customized sales funnel for HR processes with automatic tasks on recruitment, training and retraining staff in some time after employment.
Of course, we couldn’t just ignore the brash style of SmokeDonalds and added a corporate cover in CRM based on a brand book created by our designer earlier.
The company has been working in Bitrix24 for some time already, shop managers in every city and town are happy and spend much less time for current tasks paying more attention to important projects.